At Island Getaway Tours, we’re committed to your privacy. This policy explains how we collect, use, and protect your personal information, in line with the New Zealand Privacy Act 2020. By using our website and submitting your information, you agree to these practices. We may update this policy, so please check back occasionally.

1. Information We Collect and How We Use It

We collect information you provide when you fill out forms on our website (like your name, contact details for accounts, newsletters, or product registration), correspondence, survey responses, and details of transactions you make. We also collect information automatically from your computer as you use our site (like your IP address and cookie data).

We use this information to:

• Provide our services, process orders, and improve your experience.

• Manage contracts with you.

• Send you newsletters and marketing information (with your consent).

• Ensure our website content is presented effectively for you.

• Identify you on our site and assist with login.

• Notify you of website changes.

• Help diagnose issues, administer the site, and prevent fraud.

• Administer competitions.

• Perform market and customer analysis.

• Market third-party products/services (with your consent).

When we collect your information, we’ll tell you why we’re collecting it, how it will be used, and your rights to access and correct it. We only collect information that’s necessary and do so fairly.

2. Sharing Your Information

We may share your personal information with third parties:

• For marketing.

• With partners and service providers (like technical support, tour operators, accommodation providers) to help us manage our website and services.

• If Island Getaway Tours is acquired by another company.

• If legally required to do so.

• To protect our rights, property, or safety, or that of our users.

If we share your information outside New Zealand, we’ll only do so when we believe the recipient will protect it in a way that’s comparable to the New Zealand Privacy Act 2020, or if you’ve been fully informed and provided your consent.

3. Marketing and Your Rights

You’ll only receive marketing communications from us or third parties if you’ve given your consent. You can opt out of marketing at any time by emailing us at info@islandgetawaytours.co.nz with “remove” in the subject line. Please allow up to 28 days for your request to be actioned.

4. IP Addresses and Cookies

We use “cookies” – small files stored on your computer – to remember your preferences and previous visits, helping us deliver a better service. Most browsers accept cookies automatically, but you can change your settings if you prefer.

5. Data Storage and Security

All information you provide is stored on our secure servers. Keep your password and login details confidential; you’re responsible for activity under your account. While we strive to protect your data, internet transmissions are not entirely secure, so any transmission is at your own risk. Once received, we use strict procedures to prevent unauthorised access. We don’t keep personal information for longer than necessary.

6. Transaction Security

We take payment security seriously. Our website uses industry-standard Secure Socket Layer (SSL) technology to encrypt your payment information. We do not store credit card details on our database when you book online. If you prefer not to enter payment information online, please call us at 0800 243829 or email info@islandgetaway.co.nz

7. Privacy Breaches

If there’s a privacy breach that causes, or is likely to cause, serious harm to you, we are legally required to notify the Privacy Commissioner and you as soon as practicable. This includes unauthorised access, disclosure, alteration, loss, or destruction of your personal information.

8. Links to Other Websites

Our website may link to other sites. We are not responsible for their privacy practices or content, so please check their policies before providing any personal data.

9. Accessing and Changing Your Details

You have the right to request confirmation of whether we hold your personal information and to access it. You can also ask us to correct any factual inaccuracies. To update your details or request access, email us at info@islandgetaway.co.nz with “My stored details” in the subject line.

10. Phishing

If you receive a suspicious email claiming to be from Island Getaway Tours, do not respond and let us know immediately.

11. Contact Us

For any privacy-related comments or queries, please email info@islandgetaway.co.nz, call 0800 243829